Frequently Asked Questions
We are committed to our products and your well-being. As part of our mission, we strive to provide the best products for sustaining a healthy lifestyle by using the highest quality ingredients that meet regulatory requirements.
Our Quality Procedures
From start to finish all Mason raw materials and products go through a robust quality process. We work closely with suppliers to select and test ingredients. Our manufacturing procedures follow dietary supplement cGMPs (current Good Manufacturing Practices) and each product is produced adhering to US FDA guidelines. Active ingredients are assayed properly, and finished goods are subjected to rigorous analytical testing. Mason undergoes thorough regular Local, State and FDA inspections and is consistently being audited and certified by a leading independent company.
Our Facilities, Research & Customer Service
With over 140,000 square feet of warehousing space in Miami Lakes, Florida, we can service the entire country through our distributor and retail network. Our advanced technological system allows for fast order tracking and provides accurate freight information. We pride ourselves of our research and development approach. We create exclusive and unique formulas that address specific health concerns. Mason is also known for its personal and courteous attention given to all consumers. Our philosophy is simple – we are committed to providing a superior customer service experience. .
Our Care for The Environment
We are committed to conducting business in a manner that is environmentally responsible. Mason uses #1 recyclable PETE bottles that maintain the highest product freshness and potency. The tamper resistant caps with lift & peel induction liners assure the maximum consumer protection. The recycling program has been in place for many years. We have saved more than 250 tons of waste from reaching our state land fill. Mason recycles about 600 lbs of paper and cardboard a month. That’s a little more than 5 trees every month!
“We are committed to conducting business in a manner that is environmentally responsible.”
Our Support to
We were built on traditional family values. While we have grown and prospered, we still maintain a strong sense of those founding beliefs that have helped us become a responsible corporate citizen. As a leader in the industry, we understand the struggles families in the community face and have partnered with key organizations to make an impact and help make a better healthier world!